SHIPPING & RETURNS

SHIPPING UPDATES AS OF OCTOBER 5TH 2021

Please be advised that untracked standard shipping is currently unavailable due to significant delays within the Australia Post system. This option will be available again once Australia Post have caught up on their backlog and times are returning to normal.

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IMPACT OF CORONAVIRUS
Like the rest of the world, we are currently experiencing delivery delays to all destinations. Please be patient while you wait for your order. If your order has not arrived within 3 weeks please contact us.


SHIPPING
Your parcel is lovingly packed and shipped from Townsville, Queensland, Australia usually within 48 hours of ordering.

Shipping times vary depending on where you live and can range anywhere from 2-14 business days.   These are estimates only and delivery times will change depending on the COVID situation between states.

Due to the current saturated mail system it is recommended you choose Tracked shipping to avoid mail delivery anxiety (we’ve all had it!) 

Earring stands are shipped for free and separately to your earring order. 

8 Hook Dangles or less.

Stamped Standard: $2.20 // 1-4 weeks delivery time UNAVAILABLE AT THIS TIME
Tracked: $8.95 // 7-10 days for cities/1-4 weeks delivery time for rural

8+ hook dangles or any orders containing studs or larger items.

Tracked: $8.95  // 7-10 days for cities/1-4 weeks delivery time for rural


Townsville and Surrounds:
If you are local to Townsville, QLD and would like to collect your items from Mount Low, please use the code PICKUPTSV for Local Pickup at check out.  Please only use this if you are physically picking up your order.

International Shipping: 
Great news! We ship hook dangles internationally. Standard, stamped shipping is $5. Items will be posted untracked and via Australia Post Economy Air. Delivery estimate 4-6 weeks.   International tracked shipping on studs starts at $26.00

International shipping is unavailable for earring stands.
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REFUNDS, REPLACEMENTS AND EXCHANGES 
For Hygiene reasons and for your protection, we do not offer exchange or refunds on earrings.  If you loose one earring, we can only offer replacement pairs at full price if that item is still in stock.  Replacements for lost earrings is unfortunately unavailable due to each leather sheet differing slightly and colours and pattens will not match. Please ensure the plastic stopper is put on the hook while being worn.
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