INFO


IMPACT OF CORONAVIRUS
Like the rest of the world, we are currently experiencing delivery delays to all destinations. Please be patient while you wait for your order. If your order has not arrived within 3 weeks please contact us.


SHIPPING
Your parcel is lovingly packed and shipped from Townsville, Queensland, Australia.

Shipping times vary depending on where you live and can range anywhere from 2-14 business days.   These are estimates only and delivery times will change depending on the COVID situation between states.

Due to the current saturated mail system it is recommended you choose Tracked shipping to avoid mail delivery anxiety (we’ve all had it!) 

Earring stands are shipped for free and separately to your earring order. 

8 Hook Dangles or less.

Stamped Standard: $2.20 // 1-4 weeks delivery time

Tracked: $8.95 // 7-10 days for cities/1-4 weeks delivery time for rural

8+ hook dangles or any orders containing studs or larger items.

Tracked: $8.95  // 7-10 days for cities/1-4 weeks delivery time for rural

Townsville and Surrounds:
If you are local to Townsville, QLD and would like to collect your items from Mount Low, please use the code PICKUPTSV for Local Pickup at check out.  Please only use this if you are phsyically picking up your order.

International Shipping: 
Great news! We ship hook dangles internationally. Standard, stamped shipping is $5. Items will be posted untracked and via Australia Post Economy Air. Delivery estimate 4-6 weeks.   International tracked shipping on studs starts at $26.00

International shipping is unavailable for earring stands.

REFUNDS, REPLACEMENTS AND EXCHANGES 
For Hygiene reasons and for your protection, we do not offer exchange or refunds on earrings.  If you loose one earring, we can only offer replacement pairs at full price if that item is still in stock. Please ensure the plastic stopper is put on the hook while being worn. Replacements for lost earrings is unfortunately unavailable due to each leather sheet differing slightly and colours and pattens will not match.

GUARANTEE
We offer a one year warranty on your Glam Earrings for manufacturer defects only. Please see care instructions to take proper care of your beautiful earrings.  If the item cannot be replaced due to limited availability, we will replace with another item of your choice at equal value.  Please contact us if there is any issues.

CARE INSTRUCTIONS
Please be advised to completely avoid direct contact with water, creams, and perfumes. To avoid staining please apply makeup before you apply your earrings.

Studs:
Please be cautious to not drop or pull apart the earrings using force, as this can damage and potentially break them.

Recommendations:
It is recommended, due to the light weight nature of the earrings, that the plastic stopper is put on the hook while being worn. 
 
Storage:
Please store your earrings in cool places out of direct sunlight on a hanger or lay them flat.   Due to the soft nature of our products they can be distorted if not stored carefully.  We recommend you keep your earrings in shape, perfectly organised and beautifully displayed using a Glam Earring Stand.
To avoid discolouration of your hooks while in storage, store the rubber stoppers seperately. I recommend a small trinket tray.

DO NOT leave your earrings in the car, near windows or anywhere that is exposed to heat. This can cause the glue to melt and your earrings to split.


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